Custom House
Welcome to Met Engage,
We're transforming the Met to become a service that truly delivers for you.
Through our new platform Met Engage you can get to know your local officers, help shape how we police your local area and have direct access to key information and advice.
This isn't just a platform for us to tell you what we're doing in your area, it's an opportunity for you to tell us what's concerning you most so we can take action on the things that truly matter to you.
Custom House Safer Neighbourhoods Team
Your Safer Neighbourhoods Team is a group of Met police officers dedicated to serving your community. The team is made up of officers based in your area or 'ward', supported by additional officers from the wider area.
We work closely with local authorities, community leaders and residents to decide our policing priorities for the area. This helps us to find useful, long-term solutions to local problems, while maintaining our wider focus on reducing crime across London.
To contact to your team about local policing issues, email us at CustomHouse@contact.metengage.co.uk or pick an officer to email below. (Please do not use this contact method to report crime, in an emergency always call 999 or you can report crime online at www.met.police.uk or dial 101).
Kevin Buss
Sergeant
Danielle Etheve
PCSO
Raho Ibrahim
Police Constable
Richard Oldfield
Inspector
Local Priority Issues
We are committed to tackling the issues that matter most to local communities. Based on our conversations with residents, and the issues they have raised with us, our main priorities are:
| Priority | Action taken |
|---|---|
|
Robbery Issued 10 July 2025 |
After school patrols during term time. Actioned 10 October 2025 |
|
Drugs Issued 10 July 2025 |
Utilise Stop and Search tactics in areas that have been highlighted by members of the public as drug hotspots. Actioned 10 October 2025 |
|
Youth Engagement Issued 10 July 2025 |
Visit primary schools during term time to discuss street safety. Actioned 10 October 2025 |
The word cloud below represents the issues raised by residents through their Local Matters survey. We take this into consideration along with discussions with stakeholders, ward panel meetings and conversations with the public when setting our key priorities
What members in Custom House are saying are the issues in the area:
Latest Alerts
Local Priorities Robbery Message
Dear Resident,I wanted to provide you with an update regarding robbery, which people around your are...
Local Priorities Fraud Update
Dear Resident, Thank you for taking the local priority survey recently, your ongoing feedback about ...
Local Priorities Violent crime Message
Dear Resident, I wanted to provide you with an update regarding Violent crime, which people around y...
Local Priorities Fraud Message
Dear Resident, I wanted to provide you with an update regarding Fraud, which people around your area...
Local Priorities Robbery Message
Dear Resident,I wanted to provide you with an update regarding robbery, which people around your are...
Local Priorities Dangerous driving / speeding Message
Dear Resident, I wanted to provide you with an update regarding dangerous driving / speeding, which ...
Local Priorities Personal theft (e.g. pick pocketing, no violence used) Message
Dear Resident, I wanted to provide you with an update regarding Personal theft (e.g. pick pocketing,...
Local Priorities Anti Social Behaviour Message
Dear Resident,I wanted to provide you with an update regarding Anti Social Behaviour, which people a...
Click here to see more Alerts
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