Custom House
Welcome to Met Engage,
We're transforming the Met to become a service that truly delivers for you.
Through our new platform Met Engage you can get to know your local officers, help shape how we police your local area and have direct access to key information and advice.
This isn't just a platform for us to tell you what we're doing in your area, it's an opportunity for you to tell us what's concerning you most so we can take action on the things that truly matter to you.
Custom House Safer Neighbourhoods Team
Your Safer Neighbourhoods Team is a group of Met police officers dedicated to serving your community. The team is made up of officers based in your area or 'ward', supported by additional officers from the wider area.
We work closely with local authorities, community leaders and residents to decide our policing priorities for the area. This helps us to find useful, long-term solutions to local problems, while maintaining our wider focus on reducing crime across London.
To contact to your team about local policing issues, email us at CustomHouse@contact.metengage.co.uk or pick an officer to email below. (Please do not use this contact method to report crime, in an emergency always call 999 or you can report crime online at www.met.police.uk or dial 101).
Iliyana Boburanova-Koleva
PCSO
Kevin Buss
Sergeant
Danielle Etheve
PCSO
Darren Farr
Inspector
Local Priority Issues
We are committed to tackling the issues that matter most to local communities. Based on our conversations with residents, and the issues they have raised with us, our main priorities are:
| Priority | Action taken |
|---|---|
|
Robbery and cycle enabled phone snatches Issued 22 October 2026 |
Freemasons Road and connecting streets is a particular concern for Snatches and Robbery Actioned 22 October 2026 |
|
Anti Social Behaviour Issued 22 October 2026 |
ASB around Royal Docks School. Actioned 22 October 2026 |
|
Drugs Issued 12 October 2026 |
Utilise Stop and Search tactics in areas that have been highlighted by members of the public as drug hotspots. Actioned 22 October 2026 |
The word cloud below represents the issues raised by residents through their Local Matters survey. We take this into consideration along with discussions with stakeholders, ward panel meetings and conversations with the public when setting our key priorities
What members in Custom House are saying are the issues in the area:
Latest Alerts
Police Update 22nd - 28th October
Hello All and Happy Halloween week! While many are getting ready for trick-or-treating, your local ...
Help shape policing in your community
There is still time to apply to become a Community Scrutiny Group Volunteer. The Mayor’s Office f...
Custom House Ward Panel : Thu 21 Jan 17:30
Dear Residents of Custom House, Your local policing team invite you to join our next Ward Panel Me...
October 15th- 21st 2026
Hello All, Following a helpful chat with a local resident, I’ve decided to add relevant Anti-Social ...
Help shape policing in your community
Want to help shape policing in your community? The Mayor’s Office for Policing and Crime (MOPAC),...
Police - October 8th - 14th
Hello Custom House, Another week has passed. Before I start, I have an appeal for information. Thi...
Newham Neighbourhoods Newsletter | September 2026
Dear all, I am pleased to share the latest edition of the Newham Neighbourhood Policing Newslette...
October 1st -7th 2026
Hello Custom House, and welcome to another week. Street crime was relatively low across the neighb...
Click here to see more Alerts
Upcoming Events
Custom House Ward Panel
- Shipman Youth Zone, 340 Prince Regent Lane, E16 3JH
- 21/01/2027 17:30
- Add to calendar
Custom House Ward Panel
- Shipman Youth Zone, 340 Prince Regent Lane, E16 3JH
- 21/01/2027 17:30
- Add to calendar
Look up another Safer Neighbourhoods Team
Find your local Safer Neighbourhoods Team and be able to contact them directly by entering a street address or postcode below: