Custom House
Welcome to Met Engage,
We're transforming the Met to become a service that truly delivers for you.
Through our new platform Met Engage you can get to know your local officers, help shape how we police your local area and have direct access to key information and advice.
This isn't just a platform for us to tell you what we're doing in your area, it's an opportunity for you to tell us what's concerning you most so we can take action on the things that truly matter to you.
Custom House Safer Neighbourhoods Team
Your Safer Neighbourhoods Team is a group of Met police officers dedicated to serving your community. The team is made up of officers based in your area or 'ward', supported by additional officers from the wider area.
We work closely with local authorities, community leaders and residents to decide our policing priorities for the area. This helps us to find useful, long-term solutions to local problems, while maintaining our wider focus on reducing crime across London.
To contact to your team about local policing issues, email us at CustomHouse@contact.metengage.co.uk or pick an officer to email below. (Please do not use this contact method to report crime, in an emergency always call 999 or you can report crime online at www.met.police.uk or dial 101).
Iliyana Boburanova-Koleva
PCSO
Kevin Buss
Sergeant
Danielle Etheve
PCSO
Darren Farr
Inspector
Raho Ibrahim
Police Constable
Local Priority Issues
We are committed to tackling the issues that matter most to local communities. Based on our conversations with residents, and the issues they have raised with us, our main priorities are:
| Priority | Action taken |
|---|---|
|
Drugs Issued 23 April 2026 |
Utilise Stop and Search tactics in areas that have been highlighted by members of the public as drug hotspots. Actioned 24 April 2026 |
|
Violence against Women and Girls (VAWG) Issued 23 April 2026 |
Multilingual Officers will coordinate open meetings with the public and respond to requests, provide advice, support and reassurance. Actioned 24 April 2026 |
|
Robbery and cycle enabled phone snatches Issued 23 February 2026 |
After school patrols in historically known robbery hotspots. Actioned 24 April 2026 |
The word cloud below represents the issues raised by residents through their Local Matters survey. We take this into consideration along with discussions with stakeholders, ward panel meetings and conversations with the public when setting our key priorities
What members in Custom House are saying are the issues in the area:
Latest Alerts
Residents' Meeting- Safer Neighbourhood Team Custom House : Tue 30 Jun 11:30
Residents' Meeting – Custom House The Custom House Safer Neighbourhood Team invites all local resi...
June 4th - June 10th
Hello Custom House I'm happy to say that it has been a relatively light crime week across Custom H...
Empowered futures: Pathways for Newham’s young Black residents
Empowered futures: Pathways for Newham’s young Black residents
The Docks & Water Safety
As hot weather hits London, many people, especially children will head to the Docks to stay cool. We...
2026 - Week 22
Hello Custom House, I hope you've all had a good week. Let's take a look at what has been happenin...
ASDA Parking Restrictions
Sorry for the two emails in the same day The rear of ASDA carpark will now be locked up between 11...
2026 - Week 21
Hello Custom House What great week of weather we’ve had. I hope your bank holiday was filled with ...
2026 - Week 20
Hello Custom House, I hope you are all enjoying today’s sunshine. We’ve had nine crimes reported a...
Click here to see more Alerts
Upcoming Events
Residents' Meeting- Custom House
- E16 3JJ, Prince Regent Lane, E16 3JJ
- 30/06/2026 11:30
- Add to calendar
Look up another Safer Neighbourhoods Team
Find your local Safer Neighbourhoods Team and be able to contact them directly by entering a street address or postcode below: