Custom House

Welcome to Met Engage,

We're transforming the Met to become a service that truly delivers for you.

Through our new platform Met Engage you can get to know your local officers, help shape how we police your local area and have direct access to key information and advice.

This isn't just a platform for us to tell you what we're doing in your area, it's an opportunity for you to tell us what's concerning you most so we can take action on the things that truly matter to you.

Custom House Safer Neighbourhoods Team

Your Safer Neighbourhoods Team is a group of Met police officers dedicated to serving your community. The team is made up of officers based in your area or 'ward', supported by additional officers from the wider area.

We work closely with local authorities, community leaders and residents to decide our policing priorities for the area. This helps us to find useful, long-term solutions to local problems, while maintaining our wider focus on reducing crime across London.

To contact to your team about local policing issues, email us at CustomHouse@contact.metengage.co.uk or pick an officer to email below. (Please do not use this contact method to report crime, in an emergency always call 999 or you can report crime online at www.met.police.uk or dial 101).

Kevin Buss

Sergeant

Danielle Etheve

PCSO

Darren Farr

Inspector

Raho Ibrahim

Police Constable

Local Priority Issues

We are committed to tackling the issues that matter most to local communities. Based on our conversations with residents, and the issues they have raised with us, our main priorities are:

Priority	Action taken
Robbery/Phone Snatches The protection of Custom House youths remains a concern of the Custom House ward panel. Issued 15 October 2025	After school patrols during term time. Overt and Covert Hotspot patrols identified by the Neighbourhood Team during other times Actioned 10 January 2026
Drugs Drug dealing and drug use will be an ongoing issue in all areas of London. The Team are well versed in warrant executions and will developing information for warrant applications. They will also be actively patrolling areas identified by the Ward Panel Chair and members of the public. Issued 15 October 2025	Utilise Stop and Search tactics in areas that have been highlighted by members of the public as drug hotspots. Gather intel on suspected drug dealers - Seek authority to execute said warrants on premises suspected of housing dealers and their drugs. Actioned 01 January 2026
Youth Engagement The Ward Panel are keen for police to break barriers with children of primary school age so they feel comfortable with police in the future Issued 15 October 2025	Visit primary schools during term time to discuss street safety. Play games and interact naturally. Actioned 10 January 2026

Priority

Action taken

Robbery/Phone Snatches
The protection of Custom House youths remains a concern of the Custom House ward panel.

Issued 15 October 2025

After school patrols during term time.
Overt and Covert Hotspot patrols identified by the Neighbourhood Team during other times

Actioned 10 January 2026

Drugs
Drug dealing and drug use will be an ongoing issue in all areas of London. The Team are well versed in warrant executions and will developing information for warrant applications. They will also be actively patrolling areas identified by the Ward Panel Chair and members of the public.

Issued 15 October 2025

Utilise Stop and Search tactics in areas that have been highlighted by members of the public as drug hotspots.
Gather intel on suspected drug dealers - Seek authority to execute said warrants on premises suspected of housing dealers and their drugs.

Actioned 01 January 2026

Youth Engagement

The Ward Panel are keen for police to break barriers with children of primary school age so they feel comfortable with police in the future

Issued 15 October 2025

Visit primary schools during term time to discuss street safety.
Play games and interact naturally.

Actioned 10 January 2026

The word cloud below represents the issues raised by residents through their Local Matters survey. We take this into consideration along with discussions with stakeholders, ward panel meetings and conversations with the public when setting our key priorities

What members in Custom House are saying are the issues in the area:

Agree or not? Have your say now, click here to do the survey