West Twickenham

Welcome to Met Engage,

We're transforming the Met to become a service that truly delivers for you.

Through our new platform Met Engage you can get to know your local officers, help shape how we police your local area and have direct access to key information and advice.

This isn't just a platform for us to tell you what we're doing in your area, it's an opportunity for you to tell us what's concerning you most so we can take action on the things that truly matter to you.

West Twickenham Safer Neighbourhoods Team

Your Safer Neighbourhoods Team is a group of Met police officers dedicated to serving your community. The team is made up of officers based in your area or 'ward', supported by additional officers from the wider area.

We work closely with local authorities, community leaders and residents to decide our policing priorities for the area. This helps us to find useful, long-term solutions to local problems, while maintaining our wider focus on reducing crime across London.

To contact to your team about local policing issues, email us at WestTwickenham@contact.metengage.co.uk or pick an officer to email below. (Please do not use this contact method to report crime, in an emergency always call 999 or you can report crime online at www.met.police.uk or dial 101).

Zoe Chilton (Metropolitan Police, PCSO, West Twickenham Ward)

Zoe Chilton

PCSO

Norbert-Catalin Erdei (Metropolitan Police, PCSO, West Twickenham)

Norbert-Catalin Erdei

PCSO

Jason Hudson (Metropolitan Police, Sergeant, West Twickenham, South Twickenham, Fulwell & Hampton Hill)

Jason Hudson

Sergeant

Nathanial Kish (Metropolitan Police, Police Constable, West Twickenham)

Nathanial Kish

Police Constable

Jon McLoughlin (Metropolitan Police, Inspector, Richmond Borough)

Jon Mcloughlin

Inspector

Samuel Parkinson (Metropolitan Police, Police Constable, West Twickenham Safer Neighbourhood Team)

Samuel Parkinson

Police Constable

Local Priority Issues

We are committed to tackling the issues that matter most to local communities. Based on our conversations with residents, and the issues they have raised with us, our main priorities are:

Priority Action taken

Criminal Damage and ASB in open spaces

Issued 08 July 2026

To reduce criminal damage and anti-social behaviour (ASB), priority should be given to a coordinated approach involving enforcement, prevention, and community engagement. Key actions include increasing high-visibility patrols in identified hotspot locations during peak offending times to deter criminal activity and provide reassurance to the public. Problem-solving partnerships between police, local authorities, housing providers, schools, youth services, and community organisations should be strengthened to identify repeat locations, repeat victims, and prolific offenders, enabling targeted interventions.

Early intervention with young people at risk of offending should be prioritised through diversionary activities, mentoring programmes, and engagement with schools and families. Environmental improvements, including enhanced street lighting, prompt removal of graffiti, repair of vandalised property, and the installation or optimisation of CCTV where appropriate, should be implemented to reduce opportunities for offending.
Intelligence gathering and data analysis should be used to identify emerging trends, repeat incidents, and those responsible for persistent ASB and criminal damage. Where appropriate, enforcement tools such as warning letters, Acceptable Behaviour Contracts, Community Protection Warnings, Community

Protection Notices, Criminal Behaviour Orders, or other relevant legal powers should be considered to address persistent offenders.
Regular communication with residents and businesses should encourage the timely reporting of incidents, improve confidence in local services, and support community-led problem solving. Progress should be monitored through regular reviews of crime data, victim feedback, and partnership performance to ensure resources remain focused on the areas of greatest risk and that interventions are delivering measurable reductions in criminal damage and ASB

Actioned 08 July 2026

Residential Burglary

Issued 08 July 2026

Reducing residential burglary requires a coordinated approach focused on prevention, enforcement, intelligence, and community engagement. The following actions should be prioritised:

Target Repeat Offenders
Identify and actively manage prolific burglary offenders using intelligence-led policing.
Conduct targeted patrols and proactive operations in burglary hotspots.
Work closely with criminal justice partners to disrupt offending and monitor high-risk individuals.
Protect Repeat Victims and High-Risk Areas
Prioritise visits to repeat victims and vulnerable households.
Provide crime prevention advice and security assessments.
Encourage the installation of improved locks, alarms, CCTV, and property marking.

Increase Visible Patrols
Deploy officers to burglary hotspots during peak offending times.
Use crime data and predictive analysis to focus resources where they will have the greatest impact.
Conduct high-visibility reassurance patrols to deter offenders and increase public confidence.

Strengthen Investigations
Ensure prompt attendance at burglary scenes where appropriate.
Maximise forensic opportunities, including fingerprints, DNA, CCTV, and digital evidence.
Improve investigative standards to increase detection rates and bring offenders to justice.

Enhance Intelligence Gathering
Encourage timely reporting of suspicious activity by residents.
Share intelligence across neighbourhood policing teams, investigators, and partner agencies.
Monitor emerging burglary patterns, methods of entry, and organised criminal activity.

Engage Communities
Promote neighbourhood watch schemes and community messaging.
Deliver targeted crime prevention campaigns through local meetings, social media, and partner organisations.
Encourage residents to secure homes, report suspicious behaviour, and register valuables.
Work with Partner Agencies
Collaborate with local authorities, housing providers, probation services, and community organisations to address underlying causes of offending.
Improve environmental design through better lighting, secure access, and maintenance of communal areas.

Monitor Performance
Regularly review burglary trends, hotspot locations, repeat victimisation, and offender activity.
Measure outcomes against reductions in burglary offences, repeat victim rates, and detection performance.
Adapt tactics based on performance data and emerging threats.
By focusing on these priorities, agencies can reduce opportunities for offending, increase the likelihood of identifying and prosecuting offenders, improve protection for vulnerable residents, and enhance public confidence through visible and effective crime reduction activity

Actioned 08 July 2026

The word cloud below represents the issues raised by residents through their Local Matters survey. We take this into consideration along with discussions with stakeholders, ward panel meetings and conversations with the public when setting our key priorities

What members in West Twickenham are saying are the issues in the area:

Latest Alerts

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Cuppa with a Copper - Meet your local Safer Neighbourhood Officers this Saturday 01st August

Dear residents, Your local Safer Neighbourhood Officers will be in Kneller Gardens Cafe tommorow,...

Metropolitan Police
31/07/2026 17:47:56

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Three men jailed following jewellery shop robbery investigation

Three men have been sentenced to a combined total of more than 15 years in prison after a detailed M...

Metropolitan Police
31/07/2026 14:04:59

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Cuppa with a Copper : Sat 25 Jul 13:00

Hello residents of West Twickenham Officers from your Safer Neighbourhood Team will be holding a d...

Metropolitan Police
24/07/2026 09:20:35

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Cuppa with a Copper : Sat 18 Jul 12:00

Hello residents, Officers from West Twickenham Safer Neighbourhood Team will be attending Kneller ...

Metropolitan Police
14/07/2026 19:29:38

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Three plead guilty in Richmond smash and grab robbery

Dear Resident,I wanted to provide you with an update regarding robbery, which people around your are...

Metropolitan Police
13/07/2026 09:59:05

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Richmond Green & Teddington Lock - Dispersal Order

Dear Resident,I wanted to provide you with an update regarding Anti Social Behaviour, which people a...

Metropolitan Police
24/06/2026 12:54:31

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Neighbourhood Policing Week – Your Local Update

Local neighbourhood policing remains a top priority for us across the Met and is central to how we k...

Metropolitan Police
19/06/2026 16:39:57

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Neighbourhood Policing Week – Your Local Update

Local neighbourhood policing remains a key priority for us across the Met and is central to how we k...

Metropolitan Police
16/06/2026 16:47:57

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Upcoming Events

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Ward Panel meeting
  • West Twickenham Dog Care, Lisbon Avenue, TW2 5HN
  • 01/10/2026 19:30
  • Add to calendar

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