West Twickenham

Welcome to Met Engage,

We're transforming the Met to become a service that truly delivers for you.

Through our new platform Met Engage you can get to know your local officers, help shape how we police your local area and have direct access to key information and advice.

This isn't just a platform for us to tell you what we're doing in your area, it's an opportunity for you to tell us what's concerning you most so we can take action on the things that truly matter to you.

West Twickenham Safer Neighbourhoods Team

Your Safer Neighbourhoods Team is a group of Met police officers dedicated to serving your community. The team is made up of officers based in your area or 'ward', supported by additional officers from the wider area.

We work closely with local authorities, community leaders and residents to decide our policing priorities for the area. This helps us to find useful, long-term solutions to local problems, while maintaining our wider focus on reducing crime across London.

To contact to your team about local policing issues, email us at WestTwickenham@contact.metengage.co.uk or pick an officer to email below. (Please do not use this contact method to report crime, in an emergency always call 999 or you can report crime online at www.met.police.uk or dial 101).

Zoe Chilton (Metropolitan Police, PCSO, West Twickenham Ward)

Zoe Chilton

PCSO

Norbert-Catalin Erdei (Metropolitan Police, PCSO, West Twickenham)

Norbert-Catalin Erdei

PCSO

Jason Hudson (Metropolitan Police, Sergeant, West Twickenham, South Twickenham, Fulwell & Hampton Hill)

Jason Hudson

Sergeant

Nathanial Kish (Metropolitan Police, Police Constable, West Twickenham)

Nathanial Kish

Police Constable

Jon McLoughlin (Metropolitan Police, Inspector, Richmond Borough)

Jon Mcloughlin

Inspector

Samuel Parkinson (Metropolitan Police, Police Constable, West Twickenham Safer Neighbourhood Team)

Samuel Parkinson

Police Constable

Local Priority Issues

We are committed to tackling the issues that matter most to local communities. Based on our conversations with residents, and the issues they have raised with us, our main priorities are:

Priority Action taken

Residential Burglary and Porch Theft

Issued 04 March 2026

Target High-Risk Areas
Use recent crime data to identify burglary and porch-theft hotspots.
Increase visible patrols during peak hours (daytime deliveries; evening burglaries).

Reduce Opportunity
Promote delivery alerts, photo confirmation, and pickup lockers.
Encourage residents to retrieve packages quickly or use neighbours for pickup.
Support basic target hardening: door locks, motion lights, and doorbell cameras.

Improve Reporting & Evidence
Simplify online reporting for porch theft.
Encourage rapid sharing of doorbell and security camera footage.
Standardize police follow-up within 48 hours.

Engage the Community
Launch a “Take It In” awareness campaign.
Strengthen neighbour-to-neighbour communication.

Focus on Repeat Offenders
Track and prioritize known burglary and theft offenders.
Disrupt resale of stolen goods through enforcement and monitoring

Actioned 04 March 2026

Reduce Shoplifting

Issued 04 March 2026

Focus on High-Risk Locations and Items
Use incident data to identify high-theft stores, times, and products.
Increase visible staff presence and patrols during peak theft hours.
Relocate or secure frequently stolen items near staffed areas.

Encourage Businesses to Strengthen In-Store Deterrence
Improve lighting, sightlines, and store layout.
Expand use of cameras, mirrors, and electronic article surveillance (EAS).
Post clear signage about surveillance and prosecution policies.

Improve Staff Training and Reporting
Train employees to recognize theft behaviours and respond safely.
Standardize quick, simple reporting of incidents.
Encourage timely sharing of video and evidence.

Address Repeat Offenders and Resale
Track repeat shoplifting incidents and offenders.
Monitor and disrupt resale of stolen goods.

Partner with the Community
Share prevention strategies across retailers.
Offer alternatives such as receipt checks or customer service engagement at exits

Actioned 04 March 2026

Reduce ASB involving motor vehicles and speeding offences

Issued 04 March 2026

Target Hotspots and Peak Times
Use collision, complaint, and enforcement data to identify high-risk roads and ASB hotspots.
Deploy high-visibility patrols and targeted operations at peak times (evenings, weekends).

Increase Enforcement and Deterrence
Use speed enforcement, ANPR, and vehicle stops to address speeding, dangerous driving, and illegal vehicle use.
Apply proportionate sanctions, including warnings, fixed penalties, vehicle seizures, and ASB powers where appropriate.

Disrupt Repeat Offenders
Identify repeat drivers and vehicles linked to ASB.
Use graduated interventions, including warning letters, vehicle restrictions, and prosecution.

Improve Community Reporting and Engagement
Promote easy reporting of speeding and vehicle ASB.
Work with residents, schools, and local groups to raise awareness of road safety and legal consequences.

Strengthen Partnership Working
Coordinate with local authorities on traffic calming, signage, and road design.
Share intelligence with partners to support sustained problem-solving

Actioned 04 March 2026

The word cloud below represents the issues raised by residents through their Local Matters survey. We take this into consideration along with discussions with stakeholders, ward panel meetings and conversations with the public when setting our key priorities

What members in West Twickenham are saying are the issues in the area:

Latest Alerts

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Have your say on independent review into the Metropolitan Police Service

The Fairfield Independent Review, led by Dr Gillian Fairfield, is assessing the Met’s progress again...

Metropolitan Police
09/03/2026 13:27:47

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Free Parent & Carer Webinar: Understanding and Preventing County Lines Exploitation

Free Parent & Carer Webinar: Understanding and Preventing County Lines Exploitation As part of...

Metropolitan Police
02/03/2026 07:17:34

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Changes to Front Counter at Twickenham

Dear Residents, I am writing to inform you that from Saturday 28 February 2026, the front count...

Metropolitan Police
23/02/2026 13:24:14

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Arrest by South Twickenham Officers

At 09:34 hours on Tuesday 10th February, officers from the South Twickenham Ward Team, PCs Ray Sulli...

Metropolitan Police
12/02/2026 16:10:56

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Burglary of Gregory & Co. Jewellers in Richmond over Weekend

Dear Richmond Residents, Business Owners and Staff, You may be aware of the brazen attack on a je...

Metropolitan Police
02/02/2026 15:55:27

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Local Priorities Robbery Concern Update

Dear Resident,Thank you for taking the local priority survey recently, we note that you highlighted ...

Metropolitan Police
02/02/2026 06:11:44

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Cuppa with a Copper : Sat 31 Jan 15:00

Hi residents, Our scheduled Community Contact Session today has an amended start time of 1500, but...

Metropolitan Police
31/01/2026 11:22:07

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How we are tackling e-bike crime across Richmond

Over the last few months, we have been talking to Londoners at our community crime fighting events, ...

Metropolitan Police
22/01/2026 17:52:16

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